Having quality control in commercial cleaning services is essential for the company to keep the quality standards and meet the needs of its customers.
To guarantee customers the highest quality when cleaning their facilities, companies that provide commercial cleaning services have committed to comply with a set of measures such as quality control to assure them of using certified services at all stages following the regulations in force.
Quality is the main factor for customers to prefer a company over its competitors. Companies working with quality control objectives should focus primarily on customer satisfaction.
Quality Control What is it?
Quality control is an effective follow-up to which a company subjects its processes to determine if they meet established standards, improve quality service, offer better prices, and deliver more customer satisfaction.
Steps to perform quality control of a commercial cleaning service
To have efficient quality control and to be able to offer a service that satisfies the customer’s needs, follow these steps:
1 – Define the service and the sample:
When offering different services, it is essential to define which service will be inspected over a while and define a representative sample (a specific number of cases).
2- Define the standard:
define what attributes and variables will be measured, those that determine that the performance of the service is within the quality standard.
3- Select the cases:
Collect the necessary documentation of cases to inspect. You can do it while the service is performed or at the end.
4- Perform the quality control:
Inspect each attribute or variable. Therefore, check the correct execution of procedures, delivery time, etc. The result of this inspection may be: Compliant or Non-Compliant.
5- Analyze results and decide:
It will not be possible to perform a deep analysis with nonconformities. Correct some aspects to deliver the service according to the quality standard.
On the other hand, if you do the quality control at the end of the service and nonconformities appear, it will be possible to analyze the root cause to establish a corrective action and prevent this situation from happening again.
Quality Control Factors to Consider
Have to consider different factors to establish quality control and ensure continuous improvement of commercial cleaning services that fully satisfy customers:
1- Excellence in cleaning:
We must comply with the client’s agreement by performing periodic inspections.
In addition, the company must try to define cleaning methodologies that continuously improve the results. Quality control should include the following:
- – Precise planning of all cleaning tasks.
- – Daily follow-up of the work.
- – Periodic inspections.
- – Periodic development of new cleaning techniques.
2- Personnel training:
The perception of customers about the service depends heavily on employees’ skills, professionalism, and commitment. Training programs should be available for all personnel.
Quality control should include the following:
- – Establish training programs for all employees.
- – Election of team representatives with leadership skills.
- – Frequent planned visits and inspections of workplaces.
- – Provide adequate equipment for personnel: uniforms, gloves, etc.
3- Cleaning products used:
companies must provide quality, innovative products that meet customers’ needs: Quality control should contemplate the following:
- – Determine product selection criteria.
- – Meet customer expectations about products.
- – Distribute and keep product safety data sheets up to date.
- – To bet on the use of environmentally friendly cleaning products.
Finally, in this way, you can do quality control in commercial cleaning services to make life easier for customers, providing them with services that have the least possible impact on their activity.